Last updated on: 30/04/2020
In this Policy, the following terms shall have the following meanings:
means an account required to access and/or use certain areas and features of Our Sites, Services or 3rd party solutions;
means a small text file placed on your computer or device by Our Sites when you visit certain parts of websites and/or when you use certain features of Our Sites. Details of the Cookies used by Our Site are set out in section 13, below;
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Sites, Venues or Apps. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
means Hargreaves Enterprises Ltd, is registered in England under company number 00439860 and whose head office is located at Pattinson House, Beresford Road, Bowness on Windermere, LA23 2JG
Our Sites collects the following data:
1.1 Personal identification information (Name, email address, phone number, etc.)
1.2 Payment details (credit or debit card)
1.3 Website, App and Purchase behaviour
You directly provide Hargreaves Enterprises Ltd with most of the data we collect. We collect data and process data when you:
2.1 Register online or place an order for any of our products or services.
2.2 Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
2.3 Use or view our website via your browser's cookies.
2.4 Making a reservation or booking with us or through our 3rd parties websites.
2.5 Complete any form of pre-order
Our Sites collects your data so that we can:
3.1 Process your order, booking, reservation or manage your account.
3.2 Email you with special offers and other related products and services we think you might like.
3.3 Process an enquiry
3.4 Use your details to inform our advertising strategy
4.1 Our Sites uses a selection of 3rd parties to facilitate our services and marketing activities. These entities hold data worldwide but in full compliance with GDPR standards and we vet all entities we chose to work with prior to working with them. At all times we remain the controller of the data and we do not sell any data on to any 3rd parties.
4.2 Depending on the reason why we are processing your data will dictate the retention period we will hold your data for. For example, all bookings made through ResDairy will be held on record for 3 years. If you have a particular query regarding your data and the length of time for which we will hold it please feel free to contact us on: [email protected]
5.1 We operate full transparency regarding our marketing and follow the industry standards of 2 step opt in to always try and make sure we have your consent. At any time you can update your marketing preferences by access our portal here.
5.2 If for marketing purposes you wish to have your data removed from our records then this can also be done at any time by going here. Or by contacting our Data Protection Officer at: [email protected]
6.1 Our CCTV is owned and operated by Our Sites.
6.2 We have security procedures in place to protect this information and control access to it.
6.3 This information is collected for security purposes and for the safety of our customers.
6.4 Recordings are kept for a length of time-based on the legal requirements of each premises licence.
6.5 CCTV recording is only operated in public spaces.
6.6 Access to our CCTV is given to 3rd parties where necessary to meet our legal requirements and for the safety of our customers.
Our Sites would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
7.1 The right to access - You have the right to request from Our Sites a copy of your personal data. This is a free service however we may charge you a small fee if you require multiple copies or the information or there is an excessive amount of data gathering to fulfil your request.
7.2 The right to rectification - You have the right to request that Our Sites correct any information you believe is inaccurate. You also have the right to request Our Sites complete information you believe is incomplete
7.3 The right to erasure - You have the right to request that Our Sites erase your personal data, under certain conditions.
7.4 The right to restrict processing - You have the right to request that Our Sites restrict the processing of your personal data, under certain conditions.
7.5 The right to object to processing - You have the right to object to Our Sites processing of your personal data, under certain conditions.
7.6 The right to data portability - You have the right to request that Our Sites transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer Graham Hadaway by email at: [email protected]
8.1 Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
9.1 Keeping you signed in
9.2 Understanding how you use our website
9.3 To facilitate are advertising through relevant 3rd Parties
9.4 Updating customer profile information
There are a number of different types of cookies, however, our website uses:
10.1 Functionality - Our Sites uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
10.2 Advertising - Our Sites uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Sites share some limited aspects of this data with third parties for our advertising purposes.
11.1 You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
We audit GDPR in our business yearly and whenever something new is added there is a process in place to assess how it may change or alter the systems and procedures that are in place. As well as this we take a collective approach to our business where everyone is listened to and able to raise concerns or issues. This enables any faults, improvements or errors in our GDPR to be rectified as and when they arise.
Email us at: [email protected]
Call us: 01539 444245
Should you wish to report a complaint or if you feel that Our Sites has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office.
Phone: 0303 123 1113.